At CosplayWe.com we strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange/costume alternation for defective items, missing items, or items significantly different from our description. As the costumes from CosplayWe.com are all custom-made according to the customer’s measurements, we offer a fair and responsible return/exchange policy.
1, Wrong size, defective, missing items, or items significantly different from our store description.
Customer should contact us within 2 days of delivery of items and email us photos to support claims for replacement or refund. For costumes that are made to the wrong size, CosplayWe.com will make a new costume for free – if it is determined that we made the error.
However, CosplayWe.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only.
The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number.
The following items Are Excluded from Return or Exchange Policy:
Costumes/Wigs that have been used or washed
Costumes/Wigs that smell of cigarette smoke or perfume
Costumes with stains
2. Incorrect Delivery Address
CosplayWe.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process,
CosplayWe.com will not be responsible for any additional charges to reship or retrieve a package.
Please contact us if you have some quesitons about return policy.